This was impressive and unexpected. Last night I received an email from Ring – the manufacturers of my Ring Video Doorbell, a device about which I have previously enthused. Their analytics had noticed a potential issue with the wireless signal my doorbell was connecting to and the email was to offer me a piece of hardware – for free – to mitigate the problem.
I’d not contacted their team. I wasn’t even aware of an issue – bar the odd slow connection which I’d put down to my 3G/4G signal when away from the house. So big thumbs up to the team at Ring – a great example of the power of quality customer analytics paired with intelligent insight and the ability to quickly execute.